A RESIDENTS GUIDE TO
LIVING RESPONSIBLY
Residents RESPONSIBILITIES
Items BETR would not typically be responsible for:
Appliances & White Goods
- Washing machine repairs or replacement
- Tumble dryer
- Dishwasher
- Fridge / freezer
- Microwave
- Cooker / hob (if leaseholder-owned)
- Extractor fan (kitchen/bathroom, if internal and serving only that flat)
Internal Fixtures & Fittings
- Internal Fixtures- change to light bulbs inside your apartment
- Internal light fittings
- Internal sockets & switches
- Smoke alarms (battery replacement)
- Carbon monoxide alarms (battery replacement)
- Door handles (internal doors)
- Internal door repairs
- Kitchen units & worktops
- Sanitary ware (toilets, sinks, baths – unless structural issue)
Plumbing (Within the Flat Only)
- Blocked sinks or toilets caused by misuse
- Leaking washing machine hoses
- Internal pipe work inside your apartment
- Dripping taps
Heating & Hot Water (If solely serving the within the demise of your property)
- Boiler repairs within the demise of your property (if individually owned system)
- Radiators
- Thermostats
- Programmer controls
Utilities & Services
- Electricity, gas and water bills or setting up contracts with suppliers within the demise of your property.
- Broadband contracts
- TV licence
- Satellite dish subscriptions (e.g., Sky)
- Individual TV aerial leads inside the within the demise of your property
Insurance & Personal Protection
- Contents insurance
- Accidental damage cover
- Personal possessions insurance
- Alternative accommodation cover (if contents policy-related)
(You normally arrange the buildings insurance for the structure only.)
Decoration & Internal Maintenance
- Painting and decorating within the demise of your property
- Replacing or repairing flooring (carpet, laminate, tiles)
- Internal plaster cracks (non-structural)
- Mould caused by lifestyle/ventilation issues
- Pest control within the demise of your property (unless building-wide issue)
Resident’s Personal Issues
- Lost keys (unless master key system issue)
- Lock changes (unless part of communal master suite)
- Damage caused by tenant misuse
- Cleaning within your apartment
- Moving furniture / removal issues
Parking & Vehicles
- Damage to resident’s own vehicle
- Parking fines
- Vehicle breakdowns
Deliveries & Post
- Lost parcels
- Courier access disputes
- Missed deliveries
Leaseholder / Tenant Legal Matters
- Disputes between neighbours (unless breach of lease)
- Tenant eviction processes
- Rent arrears
- Subletting compliance beyond lease enforcement